Top Five Questions to Ask Your Elevator Maintenance Company

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There was a time when elevator installation was meant for the elite class and big corporates. However, considering the advancement of technology and declining costs of manufacture, elevators are found in every other building, from three-story structures to office towers.

Elevators have become universal as they have facilitated moving around people and bulky cargo. Of course there are safety hazards, but that can be circumvented with preventative elevator maintenance i.e. periodical assessment and enforcement of protective mechanisms.

With countless maintenance service providers operating in the market, choosing one can be difficult. It is because not all elevator maintenance and repair companies are alike or provide the same level of services. Hence, you are supposed to do little research on finding a reliable company as per your needs.

If you don’t know where to start, the following question-guide can help you through:

  1. Do you have any experience and expertise with my elevator type?

There are many different types and applications for elevators, each requiring a different kind of maintenance and repair. Hence, you want someone who has adequate knowledge about the type of elevator and control system you have in your building. With the desired level of expertise and skills, the right elevator maintenance company diagnose, repair, maintain, and optimize the elevator properly.

  1. Do you have the necessary tools and equipment required for my elevator?

Calling an elevator service company with the right mechanical and electrical tools ensures that all your problems are solved instantly. The elevators are complex machines and require specialized diagnostic equipment and tools for repair and maintenance. If the service providers you contact lack them, the entire process is going to take longer, cost more, and be less effective.

  1. Do I have the right drive system for my elevator?

The drive system of the elevators plays a crucial role in its performance. It varies depending upon traffic, frequency, weight, and how many floors are traveled. Moreover, systems used for small buildings and mid-to-high rise buildings differ from each other. A professional elevator maintenance company can re-verify if the drive system installed is actually ideal for your building type or not.

  1. Do you operate locally?

Asking about the location of your elevator maintenance company is another important thing to take into account as it can affect the ability of the company to deliver emergency services. Elevator downtime can be highly inconvenient and hamper the entire working of the people. Therefore, you need to hire a company that reaches out to you and fixes the problem at the earliest.

  1. Do you have any past clients or projects to refer to?

During your discussion with the prospective company, ask to present a few references and later go on to contact them personally for unbiased feedback. A well-reputed elevator maintenance company has a list of satisfied clients and successful projects and is usually happy sharing their previous work without any hesitation.


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